If you change your mind about your purchase, TWIZZLE is happy to exchange or provide a credit against future purchase as long as the item is unused in original condition and packaging and returned within 30 days of original purchase.
All additional postage costs for returning items will be at your expense.
TWIZZLE reserves the right to refuse a return if it doesn’t meet the below terms.
The following requirements must be met for ALL returns and/or exchanges:
- The item(s) must be in original condition with all tags attached
- The item(s) must not have been worn, soiled, washed or altered in any way
Sale items are final and cannot be returned for credit notes or exchange, other than in the event of the item(s) being faulty.
FAULTY / DAMAGED ITEMS
We work hard to ensure all our products are in quality condition. However if you have a concern with a faulty or damaged item, please contact us via email: firstname.lastname@example.org
If the item(s) is faulty we will offer a repair or replacement, subject to availability. In the case that we are not able to provide either of those, we will gladly issue a full refund for the item(s). However, Postage isn’t refunded for change of mind return and exchange.
HOW TO MAKE A RETURN
If you wish to return an item for any reason, please contact us via email:
What to include in your email:
- Your order number
- Item(s) you wish to return, including description of faults and photo evidence
Pack the item securely in a box and enclose a copy of your receipt (we send this out with your order) and reason for returning and send to:
3 Farnham Street
Flemington VIC 3031
Once we have received the returned products, exchanges will be processed within 24 hours and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.
Credit notes are valid for 12 months from the date of issue. If the item(s) is for an exchange of size, style etc. you will be provided with a credit note to make a new purchase.
Postage isn’t refunded for change of mind return and exchange.
IMPORTANT: TWIZZLE takes no responsibility for returned items that do not reach us. We recommend using a registered post service to return goods and keeping a record of the tracking details.
Our team members will assess the item to determine whether a refund will be offered in accordance with our Returns Policy. Please note that delivery fee is non-refundable for change of mind returns.