Warranty & Repairs

Thank you for your purchase!

Twizzle Bags are high quality products that ensure satisfaction and service. We offer a 6 months warranty on our bags. For any manufacturing defects (loose stitching, zipper pull breaks, zipper slider wears out, buckle and other accessory defects) within this warranty time frame, repairs are on us. Beyond the warranty period, we offer repair services at set fees.

Should there be any other manufacturing defects that are not mentioned above within the warranty period, feel free to contact us at sales@twizzle.com.au We will attend to your queries/issues within 1 - 2 working days.

FAULTY / DAMAGED ITEMS

We work hard to ensure all our products are in quality condition. However if you have a concern with a faulty or damaged item, please contact us via email: sales@twizzle.com.au

If the item(s) is faulty we will offer a repair or replacement, subject to availability. In the case that we are not able to provide either of those, we will gladly issue a full refund for the item(s). However, Postage isn’t refunded for change of mind return and exchange.